Cell Phones

For the comfort of all our guests, please silence all cell phones and refrain from cell phone use when visiting salon.

Adjustments

Please note: Number of sessions needed may vary to achieve specific results. If for any reason you are not completely satisfied with your service, you must notify Therapy Salon within seven days of receiving the service. A complimentary adjustment will be scheduled within two weeks of the original service. If additional work is performed beyond the adjustment, a service charge may apply. Any additional costs will be discussed prior to performing the service.

Cancellations & Rescheduling

We understand that plans can change. Please give us at least 48 hours’ notice if you need to cancel or reschedule your appointment.

  • Less than 48 hours but at least 24 hours’ notice: 50% of the scheduled service price.
  • Less than 24 hours’ notice or a missed appointment: 100% of the scheduled service price.

Thank you for your understanding and consideration for our guests and team.

Pricing and Stylist Availability

As an Aveda salon committed to ongoing education, we offer a range of prices based on each stylist’s experience and training. The ranges listed reflect starting prices across our team, rather than a maximum price. Final pricing also depends on hair length, density, the amount of product used, and the time required. Our lowest starting prices depend on the availability of apprentices or developing stylists and may not be available for every service.

We’re happy to help you choose a stylist and confirm their starting price before you book. Your stylist will review the service and final pricing with you during your consultation, before beginning.

Lateness

Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. If you are more than 15 minutes late, it may be necessary to reschedule your appointment.

Children

We request children are brought into the salon only when they have a scheduled appointment.

Gift Cards

Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Salon packages may not be substituted. Therapy Salon is not responsible for lost or stolen cards.

Product Returns

We want you to love the products you take home. If a product isn’t working for you, please visit us within 14 days of purchase. We’ll be happy to help you use it or find something that’s a better fit.
Unopened products may be exchanged or returned for store credit within 14 days. Opened products that have only been used a few times may be returned for store credit within 14 days.
A receipt or a record of the purchase in our system is required. If we cannot verify the purchase, we cannot offer an exchange or store credit.
Face products, makeup, makeup brushes, sale items, discontinued items, and damaged items are final sale.